At Genova Tech LTD ('we,' 'our,' or 'us'), we strive to provide high-quality SEO services to our customers. We understand that there may be situations where a refund is warranted. This Refund Policy outlines our guidelines and procedures for requesting and processing refunds for our services.

Refund Eligibility

Refund requests are subject to the following conditions:

Quality Concerns: If you are dissatisfied with the quality of our SEO services or believe they were not delivered as promised, you may be eligible for a refund.

Cancellation: If you decide to cancel your subscription before the service period has ended, you may be eligible for a refund based on the unused portion of the service.

Non-Delivery: If unforeseen circumstances prevent us from delivering the services you've purchased, you may be eligible for a full refund.

Refund Process

To request a refund, please follow these steps:

Contact Us: Reach out to our customer support team at [email protected] within [refund request period] days of the service purchase or subscription cancellation. Include your name, email address, order number, and a detailed explanation of the reason for your refund request.

Assessment: Our team will review your request and assess its eligibility based on the conditions outlined above. We may require additional information to process your request.

Refund Decision: Once the assessment is complete, we will notify you of our refund decision via email. If your refund request is approved, we will initiate the refund according to the original payment method.

Refund Timeline

Refund processing times may vary depending on the payment method and financial institution. Here's a general guideline:

Credit/Debit Card: Refunds to credit or debit cards typically take 3 to 7 days to be reflected in your account.

Bank Transfer: Refunds to bank accounts may take 3 to 7 days to appear in your account, depending on your bank's processing time.